Your Questions, Answered with Clarity.
Find answers to common questions about orders, shipping, and managing your account below. For detailed questions about our Shilajit, please see the dedicated FAQ on the product page.
If you can't find your answer, we're always here to help.
Orders, Shipping & Returns
Can I change or cancel my order after it has been placed?
For the fastest response, please contact us via our website's live chat as soon as possible if you need to change or cancel your order. We will do our best to accommodate your request, but please note that we can only make changes or cancel an order before it has been picked up by the courier.
Will I receive a confirmation after placing my order?
Yes, you will receive an order confirmation email shortly after your purchase. You will also be kept informed about the shipping status via email. If you do not see these messages in your inbox, please check your spam or junk folder.
Where does Zenbioni ship to?
We currently ship only within the United States.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Shipping time depends on the option you choose at checkout:
- Standard Shipping: 3-5 business days.
- Expedited Shipping: 1-2 business days.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can also find tracking information in your customer account on our website, on our dedicated "Tracking" page, or by asking our live chat. You will need your tracking number, or your email address and order number.
What is your return policy?
We offer a Satisfaction Guarantee on the first purchase of any product. Subscribers have 60 days to request a return, while regular purchasers have 30 days. This guarantee does not apply to subsequent orders of the same product.
If your product arrives damaged, please contact us immediately. We will promptly issue a refund, store credit, or replacement.
How do I initiate a return?
The best way to initiate a return is via our website's live chat. You can also start a return from your customer account, use the contact form, or email us at support@zenbioni.com.
If your return is due to shipping damage, please contact us immediately and do not discard the packaging, as it may be needed for the claim with the carrier.
Subscriptions
How do subscriptions work?
Our subscription program allows you to receive your favorite products on a recurring basis and enjoy additional benefits. Simply select the "Subscribe & Save" option on the product page and choose your desired frequency.
What are the benefits of a subscription?
Subscribers enjoy a lower price on their products, free shipping on orders over $25, access to exclusive discounts, and an extended 60-day money-back guarantee on their first order of any product.
Can I manage my subscription?
Yes, we offer complete flexibility. You have full control to manage your subscription at any time by logging into your Zenbioni account or by letting us know via our website's live chat. You can easily pause, cancel, or change the frequency of your deliveries.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure and convenient payment options like Apple Pay, Google Pay, and PayPal.
Can I change my payment method after an order is placed?
For security reasons, the payment method for an order that has already been placed cannot be changed.
However, you can easily add, remove, or update your saved payment methods for future orders at any time in your customer account.
